不辱使命 奋战一线

文 张澜玉（大连市政府外事办公室 英语机关组一等奖)

2020年2月25日，全国14亿人民齐心协力共同抗击疫情的第三十四天，随着国内疫情得到有效控制，防止境外输入疫情工作转为防控重点，大连市外办在春节伊始临时成立的防控工作翻译组中的部分成员临危受命，义无反顾地投身到机场防疫一线的工作中。

在这十余位夙兴夜寐奋战了数月的英雄之组中，有家有两个嗷嗷待哺的幼儿和卧病在床的老人的妈妈，有只能隔着被子与孩子拥抱的爸爸，有新婚燕尔却不得不常住机场宾馆的新郎，有已年过半百却主动请缨前往一线的老领导，我们克服困难， 不辞辛劳，用实际行动默默守护着这座深爱的城市。

我们勇于担当、直面挑战。起初，我们和大多数人一样也惧怕被感染，但在投身工作的那一刻起，所有的恐惧瞬间被置之度外。高峰期时，每个工作人员要同时应答4到5位乘客。我有幸与同事们参与了第一次大连市外办值大夜班，至今仍记忆犹新。结束了一整天的辛苦工作后，我们在半夜最后一个航班起飞时才惊讶地得知，预报的30位抵连乘客人数激增至93位。外办机场组负责人紧急调整现场人员岗位，并临时调配3辆转运大巴到达现场听候安排。协助旅客完成机场登记后，外办工作人员被分配至5辆大巴车上负责护送各位旅客，当所有旅客在酒店安顿妥当时时针已指向凌晨5点。那些日子里，我看过布满血丝的双眼，压痕明显的面颊，汗水浸透的衬衫，疲惫沉睡的脸庞，所有这些场景将刻在我的脑海中，永远难忘。

大连市政府外办参赛获奖集体

我们关心体谅、缓解焦虑。有些自欧洲或美国始发经日韩转机的旅客已在空中飞行了30多个小时，他们在海关因防疫流调和核酸检测又要停留3到4个小时，客人们早已身心俱疲。面对他们的焦躁情绪，我们仍保持微笑，耐心安抚。一次，一位华盛顿始发的美国小伙子步履蹒跚地走到我们的工作台前，当得知他在飞机上滴米未进时，我们把工作人员的午餐盒饭递给他，这个1.8米多的小伙子失声痛哭，连连道谢。在机场工作好比成熟蜕变之旅，我们从头学习如何与不同类型的人交流沟通。对那些脾气大、说话冲的客人，感谢您最终被我们友好的态度和笑容打动而恢复冷静，对那些表示理解和感谢的客人，感谢您表现出的优雅姿态和全力配合，因为你们，一切辛苦都值得，你们善解人意的话语是我们坚持的动力。

正如李克强总理所说，疫情之后会更开放，衰退之后会有新繁荣。我们期待，疫情过后继续发挥外事人的开放引领作用，为升级大连市对外友好交往水平、扩大大连市朋友圈贡献积极的力量！

Live up to our Mission, Fight on the Frontline

It was February 25, 2020, the 34th day that the 1.4 billion Chinese people had been battling against COVID-19. As the domestic epidemic was effectively under control, the prevention of imported cases turned into the top priority of our work. A team was immediately established as soon as our office received the mission and all chosen colleagues devoted themselves with no hesitation to the frontline at the airport.

Our team is composed of heroes and heroines. There is mom having two toddlers and sick parents,dad who had to isolate himself with a blanket to hug his kid, newly-wed bridegroom residing in airport hotel for two months and senior division chief over 50s still taking the initiative to work on the frontline.We pledged to safeguard this beloved city with our actions by overcoming the difficulties and sparing no efforts.

Our team is a tough one that takes the due responsibility and is capable of bearing hardships.Initially, we feared to get infected. But all the fears and worries were instantly put aside the minute we got fully involved into the task on hand. During peak hours, it is quite common that one staff was assisting 4 to 5 passengers at the same time. My memory about our first night shift is still fresh today. After a whole day’s harworking, we were shocked by the information that there were going to be 93 passengers in the last flight arriving in the midnight until the flight took off. It contradicted to the previously reported 30.Our team leader made an urgent adjustment to the placements of the 10 colleagues and asked for 3 more shuttle buses to be on site. When finishing the work at the airport, we were respectively assigned to the 5 buses and escorted them to the hotel. It was not until 5 am that all the passengers were settled down safe and sound and we went back home. In those days, I have seen the bloody eyes, the faces with the visible imprints, the wet shirts and the tiring sleeping looks. All these scenes will be carved into my mind that I will never forget.

Our team is a caring one that comforts the passengers and eases their anxiety. Some passengers from European countries or the US transferred via Japan or South Korea felt exhausted after over 30 hours long flight and another 3 to 4 hours within the customs. Looking at their annoyed faces, we always did our utmost to comfort them in a patient manner. I remember one day, an American young man departing from Washington D.C. weakly came to the counter. Knowing he ate nothing on the plane till then, we handed him a bottle of water and our lunch box. The 6 feet-tall man burst into tears and kept saying thanks.Working at the airport is like a rewarding journey we learn from the very beginning how to communicate with the different people. To the passengers of rude words and in bad temper, we thank you for finally being pacified by our smiling faces and tender voices. To those expressing your understanding and gratitude, we thank you for your nice behaviors and full cooperation. Thanks to all of you, all the painstaking efforts are worth it and your kind words motivated us to work even harder.

As Premier Li Keqiang said, the post-COVID 19 world will be a more open one and the posteconomic-recession world will open up new prospects. We will continue playing our leading role in the city’s opening up, contribute to the upgrade of our friendly exchanges and expand Dalian’s circle of friends in the bright future!