彭文国
三、餐饮礼仪
1.穿着得体,不大声喧哗。西方人去参观或吃饭,往往比较注意自己的仪表,因为这些地方被认为是正式的社交场合。所以,一般正式的饭局穿着都比较正式。自己家人或朋友吃饭当然也比较随意,但是不能随便。穿着一定要整洁,不可太过外露。西方的饭店、咖啡馆环境幽雅,一般都有背景音乐播放。顾客说话声音很小,只有谈话者双方听到即可。因此,我们去国外参观或吃饭,一定要注意衣着整洁,轻声说话。
2.在正餐就座之前,男士们要站在椅子后面,直到女士们就座。
3.在一些家庭中,饭前要做祈祷或“祝福”。客人可以加入或保持沉默。
4.餐巾放在大腿上。在比较正式的场合,客人要等主人将餐巾放在膝盖上自己再放餐巾。
5.在比较正式的场合,所有用餐者都到齐才能开饭。并且要等到主人拿起叉子或勺子后才开始进餐。
6.餐具轻拿轻放。吃西餐时,不要让刀、叉与盆、碟相碰发出响声。吃饭、喝汤时最好也不要发出声音。如果不习惯使用刀、叉,可以要求招待为你换双筷子。国外的餐厅中一般都为顾客准备了筷子,比较周到。特别注意,在英美国家,不可以用自己的筷子为别人添菜,更不应把自己盘子里的菜分给别人,除非你还没有动过。
7.如果你很难用叉子拿到食物,那么用一小块面包或小刀来帮助。千万不要用手指。
8.只能称赞餐桌上的食物美味,切不可说餐桌上的食物不好。
9.去洗手间时,只说“Excuse me”或“Excuse me, I'll be right back.”,而“I am going to the restroom.”是千万不能说的。
10.当你吃完饭后,把所有用过的餐具一起放在盘子的右边,叉子向上。这样服务员就知道你吃完了。不要把旧餐具放在桌子上。
11.当你暂时离开时,把餐巾放在椅子上。饭后离开餐桌时,把用过的餐巾松弛地放在餐盘左边的桌子上。
12.结账时要付小费。在美国的大多餐馆,客人吃完饭是要付小费的。一般情况下,小费是其餐费的 15%左右。给小费时要注意,一般是将小费放入收款盘中,而不是直接递到招待手中,这样显得不尊重对方。另外,给小费时,说话要客气,不能说“Here is the tip.”,只说
“Here is the bill, keep the change, please.”就行了。
四、餐馆常用对话
Dialogue 1 现场预定
WAITER: Good evening, sir. My pleasure to serve you. Do you have a reservation?
晚上好,先生,很乐意为您服务。请问您订位了吗?
CUSTOMER: No, I am afraid we don’t.
没有。
WAITER: I'm sorry. The restaurant is full now. You have to wait for about half an hour. Would you mind having a drink at the lounge until a table is available?
很抱歉,餐厅已经满座了。大约要等30分钟才会有空桌。你们介意在休息室喝点东西直至有空桌吗?
CUSTOMER: No,thanks. We'll come back later. May I reserve a table for two?
不用了,谢谢。我們等一会儿再来。请替我们预定一张二人桌,可以吗?
WAITER: Yes, of course. May I have your name and you telephone number, sir?
当然可以。请问先生贵姓?可以留个联系方式吗?
CUSTOMER: James. By the way. Can we have a table by the window?
詹姆斯。劳驾,我们可以要一张靠近窗口的桌子吗?
WAITER: We'll try to arrange it but I can't guarantee, sir.
我们会尽量安排,但不能保证,先生。
CUSTOMER: That's fine.
好的。
(an hour later... 一个小时后……)
WAITER: Your table is ready, sir. Please step this way.
你们的餐桌已经准备好了,先生。请往这边走。
Dialogue 2 餐厅早餐
WAITER: Good morning. What can I do for you, sir?
早上好,先生,您要来点什么?
CUSTOMER: What do you have this morning?
今天早上你们这儿有什么?
WAITER: Fruit juice, cakes and refreshments, and everything.
果汁、糕点、各种茶点等等,应有尽有。
CUSTOMER: I'd like to have a glass of tomato juice, please.
请给我来一杯西红柿汁。
WAITER: Any cereal, sir?
要来点谷类食品吗,先生?
CUSTOMER: Yes, a dish of cream of wheat.
好的,来一份麦片粥。
WAITER: And eggs?
还要来点鸡蛋什么的吗?
CUSTOMER: Yeah, bacon and eggs with buttered toast. I like my bacon very crisp.
要,再来一份熏猪肉加鸡蛋黄油吐司,我喜欢熏猪肉松脆一点。
WAITER: How do you want your eggs?
您喜欢鸡蛋怎么做?
CUSTOMER: Fried, please.
煎的。
WAITER: Anything more, sir?
还要什么别的东西吗,先生?
CUSTOMER: No, that's enough. Thank you.
不要了,足够了。谢谢。
Dialogue 3 餐厅正餐
CUSTOMER 1: Can we see the menu, please?
能让我们看一看菜单吗?
WAITER: Here you are.
给您。
CUSTOMER 1: What's good today?
今天有什么好吃的?
WAITER: I recommend crispy and fried duck.
我推荐香酥鸭。
CUSTOMER 1: We don't want that. Well, perhaps we'll begin with mushroom soup, and followed by some seafood and chips.
我们不想吃香酥鸭。或许我们可以先吃蘑菇汤,然后再要点海鲜和土豆片。
WAITER: Do you want any dessert?
要甜品吗?
CUSTOMER 1: No dessert, thanks. Just coffee.
不,谢谢。咖啡就行了。
(After a few minutes.过了一会儿。)
CUSTOMER 1: Hi, friend. I think I can have the check now, please.
你好,朋友(服务员)。我现在结账。
WAITER: Cash or charge, sir?
现金还是记账?
CUSTOMER 1: Charge, please. Put it on my American Express.
记账。请记入我的“美国运通信用卡”账号。
CUSTOMER 2: George. Let's split this.
喬治,我们各自付账吧。
CUSTOMER 1: No, it's my treat tonight.
不,今天晚上我请客。
CUSTOMER 2: You are so kind.
你真客气。
Dialogue 4 宾馆订餐
WAITER: Good morning. Can I help you?
早上好。有什么能效劳的吗?
CUSTOMER: I want an American breakfast with fried eggs, sunny side up.
我想要一份美式早餐,要单面煎的鸡蛋。
WAITER: What kind of juice do you prefer, sir?
您想要哪种果汁呢?
CUSTOMER: Grapefruit juice and please make my coffee very strong.
西柚汁,还有,我要杯特浓咖啡。
WAITER: Yes, sir. American breakfast with fried eggs, sunny side up, grapefruit juice and a black coffee. Am I correct, sir?
好的,先生。一份美式早餐,要单面煎的鸡蛋,西柚汁及一杯清咖啡,对吗?
CUSTOMER: Yes, that's right.
是的。
WAITER: Is there anything else, sir?
还有什么吗,先生?
CUSTOMER: No, that’s all.
没有了,谢谢。
(Later 稍后)
WAITER: Good morning, sir. This is the breakfast you ordered.
早上好,先生。您要的早餐送上来了。
CUSTOMER: Just put it on the table, please.
请放在桌上。
WAITER: Do you need anything else, sir?
先生,还有其他需要吗?
CUSTOMER: Ah, yes! Can I have some more juice for the minibar?
哦,是的。可否多放一些果汁在小冰箱里?
WAITER: What kind of juice would you like, sir?
哪种果汁呢,先生?
CUSTOMER: Tomato, orange and apple juice, please.
番茄汁、橙汁和苹果汁。
WAITER: Yes, sir. I'll get them for you right away. Would you please sign this bill first? Thank you, sir.
好的,我立刻去取。麻烦您先签了这张账单。好的,谢谢