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“反正就是帅”,这个微信昵称,蒋益用了多年。
这个长发飘飘、一身粉色的空姐,怎么会和“帅”联系到一起呢?
蒋益洒脱一笑:“帅就是潇洒、酷炫、洒脱……我觉得我的性格反正就是帅。”
今年22 岁的蒋益,经历也足够帅气:校篮球队员、体育特长生、“重庆小姐”亚军、兼职模特……如今,她还有一个更“帅”的身份——重庆航空山茶花精英乘务组空乘。
The WeChat nickname “Fan Zheng Jiu Shi Shuai” (I am handsome anyhow) has been used by Jiang Yi for years.
However, how can an airline stewardess with long hair and the pink uniform be “handsome”?
J i a n g Y i s m i l e s a n d says at east, “Handsome means unstrained, cool, easy... Anyway, I think I am handsome.”
01 蒋益在工作中总要求自己勤快一些,尽量多做事
22-year-old Jiang Yi has handsome experiences as well. She was a member of her school basketball team, a student with sports talent, the runner-up of “Miss Chongqing”, a part-time model... Now, she has another identity that is more “handsome” - an airline stewardess in Camellia Elite Crew of Chongqing Airlines.
Got Airsick When She Conducted Her First Service
蒋益从小是个“制服控”,尤其迷恋空乘制服,加上她一笑就露出八颗牙齿,总被人夸成是“空乘职业笑”,久而久之她就把自己的目标锁定为当空姐。
高考时,蒋益阴差阳错作为体育特长生被重庆工商大学提前录取,没能如愿进民航大学空乘专业。尽管如此,蒋益大学一毕业就应聘重庆航空,而且成为山茶花精英乘务组的一员。这让她对自己更充满信心,一心想着多做事,在乘务长和师父面前好好表现表现。
不过,蒋益的第一次飞行却有些受挫。“好多事情一股脑儿全来了,简直让我措手不及。”其中最糗的,莫过于因为紧张而晕机,不得不蹲在卫生间,抱着马桶,一边吐一边伤心流泪。
当晚,她蒙在被子里大哭一场。哭过之后,她开始回忆飞机上的每一个工作细节,总结经验,调整好心态。第二天一早,蒋益又斗志昂扬地回到飞机上,顺利完成了执飞工作,“嘿嘿,我这人就是这样,睡一觉起来啥都好了。”
Jiang Yi was a “uniformaholic” since she was a child, especially the air crew uniforms. When she smiled, her eight teeth could always be shown. Therefore, her smile was always described by others as “Professional smile of airline stewardess”. So as time passed, she has been determined to become an airline stewardess.
After the National College Entrance Exam, Jiang was admitted in advance as a student with sports talent by Chongqing Technology and Business University. So she failed to be majored in air services in Civil Aviation University of China. Despite the fact, upon graduation, Jiang immediately applied to Chongqing Airlines, and finally became a member of the Camellia Elite Crew. It made her much more confident, and focus on doing good deeds. She wanted to do better in front of the purser and her teacher.
H o w e v e r, t h i n g s h a d b e c o m e disappointing during her first flight. “A lot of things just occurred at the same time, making me unprepared". The most awkward one was that I got airsick due to my anxiety. So I had to squat in the W.C, vomiting while tearing beside toilet bowl.
At that night, she cried her eyes out under her sheet. Then, she began to recall every detail on the plane to summarize the experience and to adjust her mental state. The next morning, Jiang got back to the plane with high morale and successfully finished the task, "Haha, I am such a person. Everything turns to be better after I wake up the next morning.”
The Harder You Work The Luckier You Get
平日里,蒋益特别爱笑,笑起来的样子也格外好看,即使面对突发状况愣住的时候,脸上也是条件反射般露出“空姐式职业笑容”,她把这种处理方式定义为“伸手不打笑脸人”。这种乐观开朗的个性,从小到大带给蒋益不少好运。
读大二时,蒋益陪闺蜜参加“重庆小姐”比赛,却没想到一路过关斩将,拿到了亚军。比赛过程中的一些细节,颇能佐证她的个性。
比赛少不了要比拼才艺,蒋益琴棋书画都不会,灵机一动跳起了学校学的啦啦操。到了决赛阶段的泳装秀环节,所有女孩都打扮得“金光闪闪”,“手杖、翅膀、发圈,各种装饰品,就我一个人光秃秃的,啥装饰品都没有。”
02 刚入职重庆航空不久,蒋益就加入了山茶花精英乘务组
03 体育生也有娇俏的一面
蒋益没有装饰却有信心:“她们都‘bling bling’的,那我‘光秃秃’的样子,反倒会是亮点。”她自信地走上舞台的“C 位”,与观众热情互动,很快就带动了现场的气氛。与众不同的表演,加上作为体育特长生练就的腹肌,让蒋益成功杀入总决赛,成了名副其实的“腹肌小姐”。
蒋益虽然目前飞行时长不足两百个小时,是个实打实的新空乘,但在遇到突发状况时,总能依靠微笑弥补经验不足,化解不少危机。
“我会先稳住乘客的情绪,接着马上搬救兵,找师父或是其他经验丰富的前辈。有经验的空乘真不一样,别看我们要表达的意思一样,但她们三言两语就把问题解决了。”能成功搬到救兵,离不开蒋益活泼、讨喜的性格。
当然,光靠活泼、讨喜显然远远不够。蒋益知道,要当好一个“山茶花”,还要爱琢磨、擅长学习。
“其实前辈在安抚旅客情绪时,我脑子里一直都在总结经验。我有一本经验记录本,记了不少内容,比如说,在和乘客沟通时,要有身份带入感,用更有同理心的方式进行表达。”有趣的是,蒋益在每次的总结后,总要加上那么几句“哇!师父好厉害”“哎呀呀,乘务长真不是白当的”之类俏皮的话。
In daily life, Jiang likes to smile, and her smile makes her pretty beautiful. Even if she becomes stunned when facing emergencies, the expression she wears is still the “Stewardess professional smile”. She defines it as “Nobody will slam a person who is smiling at you”. Her outgoing and optimistic character brings her good luck all the time.
During her sophomore year, Jiang accompanied her bestie to compete in “Miss Chongqing” Competition. However, what was amazing was that she beat all her components and finally won the 2nd award. Some details during the Competition could exactly reflect her character.
In such a competition, talent is of great necessity. Jiang Yi knew little about chess, literature, paintings etc., so an idea just hit on her - dancing the cheerleading dance she learned at school. In the final stage of Swimsuit Show, all girls were dressed “glitteringly”. “Canes, wings, hair rings, and all other kinds of decoration. Only I was wearing nothing, without any decoration at all.”
However, Jiang had plenty of confidence even if she did not have any decoration, “They were all glittering, so I was a highlight because I had ‘nothing’ at all.” She walked onto the “center position” of the stage full of confidence, and interacted with the audiences. The atmosphere in the spot was rapidly lit up. The unique performance plus her abdominal muscles escorted her right to the final, becoming the real “Miss Abdominal Muscles”.
Currently, the working hour for Jiang on the plane is less than 200 hours, so she is a real rookie. However when faced with emergencies, she can always make up her lack of experience and solve many crisis with her smiles.
“I will calm down all passengers, and then I will call backup or my teacher or other predecessors that is fully experienced. Airline stewards with plenty experience are really different from me. They can solve the problems in several words while we rookies will take many sentences.” The reason why Jiang can call backup is that Jiang is very outgoing and amiable.
Of course, it is not enough to just be outgoing and amiable. She knows that to be a better member of the “Camellia”, she must learn to think, and try her best to be good at it.
“Actually when predecessors are calming down passengers, I am always summarizing the experience. I have a notebook to record my experience and I have written down a lot. For instance, I need to put myself in others shoes when I am communicating with passengers, and express myself in a more empathetic way." What is interesting is that at the bottom of each summary, there will always be some “Wow, My teacher is so good!” “The purser earns his name.” sentences like those.
04 生活中很“体育”很阳光的蒋益
The Exquisite Taste of A Student with Sports Talent
无论是参加“重庆小姐”比赛,还是当空乘执飞,蒋益从不避讳“体育特长生”的身份,她说这是她的小心思。
“在很多人的印象中,体育特长生或多或少都会有些‘莽’,但我想打破这种印象,让更多人知道,体育特长生也很美,很文艺。”蒋益又露出了她标志性的微笑。
比如大学期间,蒋益就常常奔波于各大校园,到重庆邮电大学看樱花飞舞,到重庆大学大学城校区看黑天鹅,或是和朋友一起躺在学校的大草坪上聊天晒太阳。
不过,“很美很文艺”的蒋益还是不失“腹肌小姐”本色。
在母校重庆工商大学,她常常和同学相约龙脊山——这里是体育生之间比拼耐力的好去处,她也喜欢和同学到缙云山的密林中探险。她说,体育生的美,是与众不同的美,是肌肉线条分明的健美。
No matter in the “Miss Chongqing” Competition or during the flight serving as a stewardess, Jiang never avoids talking about her identity as a “student with sports talent”. She says this is her thought.
“In many people’s eyes, students with sports talent are usually ‘reckless’. But I want to break this stereotype, making more people know that students with sports talent can also be beautiful and have exquisite taste.” Jiang’s symbolic smiles climbs on her face again.
For example, during her college, Jiang used to rush around campuses. She went to Chongqing University of Posts and Telecommunications to watch the beautiful sakura; she went to Chongqing University to watch the black swan; or she just lay on the lawn in the campus, chatting and basking.
However, the “beautiful and exquisite” Jiang is still the “Miss Abdominal Muscles”.
In her alma mater Chongqing Technology and Business University, she usually gather her classmates at Longji Mountain where students with sports talent compete their endurance with each other. Besides, she also likes to adventure in the deep forests in Jinyun Mountain. She says, the beauty of students with sports talent is unique and distinctive. It is a kind of beauty reflected by clear muscles.