ONE STEP TO THE SKY

ONE STEP TO THE SKY

With the Accompanied Boarding Service, flying has never been so easy!乘坐电瓶车，由专人陪伴登机——乘机从未如此舒心！

一步登机

每次来到一个陌生的机场，总是免不了手忙脚乱，遇上诸如行李超重之类的特殊情况更加不知所措。其实，白云机场的管家式全流程专人接送机服务，可让您享受相当舒心的一站式登机。

ONE STEP TO THE SKY

If you ever have the experience of catching a flight at a strange airport, the chances are that you may well find yourself in a hurry. The case would be even worse if you are weighed down with heavy luggage. But don’t worry, as Guangzhou Baiyun International Airport is rolling out a new service that will take you to your seat or the exit as quickly as you feel comfortable.

Text by Li Qian Translation by Leo Photos by Zeng Jian

Mr. Wang and his wife took a flight from Guangzhou to Beijing on June 21st. At Guangzhou Baiyun International Airport (or Baiyun Airport), they headed towards a female staff member wearing a sash that read “Boarding Guide”. As the couple were warmly guided onto an electric shuttle cart, their luggage was taken care of by the driver. While at the check-in counter, the guide got off the shuttle cart and asked for the pair's passports. At Check-in Area C, Counter No. 17, the guide handled the check-in process (including luggage check-in) on behalf of the customers. After this was done, they were driven to the security checkpoint. Once through, another electric shuttle cart was waiting for them and they were driven to Boarding Gate A10 in no time. After all these steps, Mr. Wang took a glimpse of his watch and found that only 20 minutes had passed since the moment they arrived at the airport.

You may wonder what all this is about? It is a new speedy boarding and one-stop butler service that is offered at the airport. Thanks to his booking of the service three days earlier, Mr. Wang and his wife could enjoy the comfort of this accompanied drop-off service.

The pick-up and drop-off service is specially designed to bring ease and comfort to passengers. The offering available for online booking comes in two suites. The drop-off suite of services includes early processing of boarding passes, check-in assistance, and electric shuttle cart transport to the boarding gate. The pick-up suite of services includes pick-up at the airbridge or the shuttle bus drop-off point where a guide will be waiting, assistance with luggage claim, shuttle to any accessible point within the terminal, and assistance with inquiries at the luggage inquiry counter in the event of loss or any damage to the luggage. In addition, such value-added services as assisting passengers with application for wheelchairs, flight changes at ticket counters, and applications for temporary boarding certificates are also available upon request.

It is reported that since its launch, the pick-up and drop off service has been warmly received by passengers with hundreds of online bookings and bookings from an official WeChat platform at the airport. A source from the airport revealed that given the good prospects of the service among potential user groups like unaccompanied minors/ seniors and passengers on business trips, the airport will keep optimising the procedures of the service and extend it to a broader customer base to bring efficiency and convenience to more passengers.

Q1. Where can I book the Accompanied Boarding Service?

A:The service is available at a favourable rate by booking online from China Southern's official website, WeChat public platform, and App. You can also purchase the service at the service desk near No. 4 Gate of the Departure Hall at the airport.

Website: China Southern's official website www.csair.com (Simplified Chinese Version)→Travel→Special Offers

WeChat: www_csair_com→Value Reservation→Holiday Reservation→Special Offers

App: China Southern Airlines (Simplified Chinese Version)→CSN Holidays→Special Offers

Q2: How much do I have to pay for the service?

A:The pick-up or drop-off service costs RMB 150 per online booking, covering two adult passengers (plus one child below 1.2 m)

Q3: How far in advance should I book the service?

A:You should book the service at least two hours prior to the departure of your flight, but not more than one month in advance. You should change your booking information accordingly if there is any change to your itinerary.

Q4: What should I do to print my boarding pass in advance?

A:You should indicate your identification number in the remark field and call 020-36066858 to make a reservation when you purchase the service.

1.我在哪里可以预约到专人陪伴登机服务？

南航旅客通过南航官网、微信公众号和南航APP三种方式进行预约，比到达机场后现场办理更加优惠哦！

南航官网www.csair.com：首页→旅行→特卖→进入

微信公众号“南方航空”：南方航空→超值预订→度假预订→特卖→进入

南航APP：南方航空→南航假期→特卖→进入

2.我需要为此支付多少“软妹币”？

接送机服务在网上预约的价格为150元/次，含两位旅客（每次可免费携带一名1.2米以下的儿童）。

3.需要提前多久预约？

该服务须在离航班起飞两小时以前预订，且有效期为下单日起一个月内，如行程变更，须联系020-36066858更改预约信息。

4.如果需要提前打印登机牌，要如何操作？

购买服务时在备注上注明相应乘客的身份证号码，并致电020-36066858进行预约。

南方航空

SERVICE PROCEDURES服务流程

Accompanied Boarding Service

① Go to the service desk at No. 4 Gate of the Departure Hall and find the guide who wears a sash that reads“ Boarding Guide”

② Get your boarding pass ahead of time (except under special circumstances)

③ The guide will assist you with the check-in process

④ You will be driven to the security checkpoint in the company of the guide

⑤ Go through the security checkpoint in the company of the guide

⑥ You will be driven to the boarding gate in the company of the guide

Premium Pick-up Service

① Book the service at least two hours prior to the arrival of your flight

② A guide will be waiting for you at the airbridge or the shuttle bus drop-off point

③ An electric shuttle cart will drive you around (remote bays do not apply)

④ The guide will assist you with any luggage claim

⑤ You can ask to be driven to other places within the terminal (except under special circumstances)

专人陪伴登机服务

①前往出发大厅4号门内的服务柜台，戴着飘带的“我帮您飞引导员”引领旅客

②提前办理登机牌（特殊情况除外）

③专人协助办理值机手续

④专人陪同专车送至安检口

⑤专人陪同通过安检

⑥专人陪同专车送至登机口

尊贵接机服务

①在航班到达前提前两小时预约

②专人持名牌在廊桥或到达区摆渡车下车点等候

③专用电动车服务（远机位不适用）

④协助提取行李

⑤引领至航站楼内其他地点（特殊情况除外）