创新中欧警务合作模式

2024年7月，中国警察的身影第五次出现在了克罗地亚多个城市的街头和机场等重要地段。中克警务联巡队这道克罗地亚旅游旺季的风景线如约而至，在为中国赴克游客带来安全感的同时，也成为创新中欧警务合作的成功模式。

2024年7月15日至8月15日，中国第五批赴克罗地亚联巡警队的8名队员，在克罗地亚首都萨格勒布、古城杜布夫罗尼克、海滨城市扎达尔及普利特维采湖景区与克方警员联合开展了为期一个月的联合巡逻。此次来克联巡的8名中国警员分别来自浙江、重庆、天津、江苏、广东、上海和湖北，具有丰富的基层工作经历和执法经验，英语交流能力突出。队员们把“平安中国”的经验带到了克罗地亚，发扬“细致、精致、极致”的工作作风，通过与克警方共同开展联合巡逻，热情服务中国游客；主动走访中资企业和华人华侨聚集区，深入了解海外侨民侨胞及中资企业面临的安全形势和诉求，搭建克警方与在克中资企业、华人华侨的沟通渠道，广泛开展反电诈宣传，守护海外华人的“钱袋子”。

带给中国游客切实的安全感

中国警察在萨格勒布巡逻的身影，让正在萨格勒布旅游景点石门参观的北京游客刘泓漪倍感惊喜。刘泓漪告诉记者，这是她第一次来克罗地亚旅游。她在萨格勒布的街头遇到了中国警察，感到非常惊讶和亲切，就好像在异国他乡遇到了亲人一样。刘泓漪的儿子黄启航也激动地告诉记者，在异国他乡看到中国警察巡逻，感到非常有安全感，同时也感到非常自豪，因为有强大祖国为中国游客提供坚强后盾。

正在萨格勒布议会大厦旅游的广东游客张园和宋若芳看到中国警察的身影也是感到非常惊喜。她们第一次来萨格勒布旅游，感觉人生地不熟，但是意外地在这里看到来自家乡广东的警察在开展联合巡逻，让她们感到了满满的安全感。张园和宋若芳说，接下来她们还会去普利特维采湖国家公园和杜布罗夫尼克游览，得知在这两个地方同样也有中国警察在进行联合巡逻时，感觉整个行程都有祖国在身后保驾护航！

来自中国香港的许永刚、江丽琳夫妇携两个女儿也是第一次来克罗地亚旅游。许永刚坦言，由于一些欧洲国家治安情况不好，起初对克罗地亚之行也有一点担心。不过，在萨格勒布看到了中国的警察在巡逻，就感觉到很安全，加上克罗地亚风景秀丽，他推荐亲朋好友都来克罗地亚旅游。江丽琳说：“在克罗地亚看到我们中国的公安，感觉非常安全、非常好。”

联巡期间，警队8名队员根据实际情况，主动调整巡逻覆盖面和时间段，努力提升联巡的“见警率”和“影响力”。首都萨格勒布警组协调克罗地亚警方增加火车站、巴士总站等交通枢纽巡逻点，在覆盖主要景点的基础上，提升联巡警力在人员密集区域的“见警率”。杜布夫罗尼克警组针对景区夜间游客量较大的特点，创新开展夜间联合巡逻，提升了工作实效。扎达尔和十六湖警组主动发放《海外防范电信网络诈骗宣传手册》，面对面宣讲防盗抢防电诈实用技巧，并为中国游客提供各类安全提醒和交通指引。

联巡期间，队员顶着高温，在烈日下日均步行近10公里，共服务中国游客600余人次，发放反诈宣传手册300余份，扩大了联巡的影响力，得到了克同行、当地华人华侨、赴克中国游客的高度认可和广泛赞誉。

全体队员在联巡期间积极践行“主动警务”理念，为中国游客提供线上线下服务，范围由点到面，形成闭环。十六湖和扎达尔两个相邻的联巡警组联动处置、接力服务中国游客，利用微信构建沟通平台，及时协同解决他们遇到的各种问题，令同胞感受到了安全感和安心感。杜布夫罗尼克警组针对暑期从杜布夫罗尼克机场入境的中国游客大幅增加的情况，在入境高峰期每天固定时间前往机场出入境口岸，协助维持入境秩序，为中国籍公民入境提供沟通协调、流程指引等帮助，使得中国公民入境流程更为顺畅，也便利了克警方的出入境管理工作。

针对多次发生中国游客财物被盗和遗失案件的情况，各警组高度关注涉中国游客的财物被盗遗失警情，除全程陪同完成受案手续外，还协助克警开展视频倒查、走访排摸等工作，帮助找回笔记本电脑、无人机、手机、耳环等物品，挽回经济损失约6300欧元，让中国游客感受到祖国是坚强的后盾。针对中国游客经常遇到各类矛盾纠纷，联巡各警组提前介入、积极化解。对常见的购物纠纷及租车纠纷等问题，邀请各方座谈，协商解决方案，并会同克警采取措施予以规范。

架起华人海外利益保护的连心桥

此次中克联巡，警队主动走访，收集掌握海外华人华侨、中资企业各类安全诉求，搭建克警方与我企业、侨民沟通的桥梁。队员们先后会同克警方走访克罗地亚华商协会、北方工业集团总部、萨格勒布昆仑市场等华商中资企业，组织召开华商代表、克警和我方警员的三方座谈会，将华商梳理提出的居留签证审批发放较慢、华人商铺遭受盗窃发案较多等问题，即时反馈给当地警务部门；邀请克警对困扰中资企业最多的问题，如企业员工工作签证的办理、运输车辆通行等方面的法律法规进行了讲解，帮助企业尽快熟悉，以减少在克经营发展的法律风险。同时，借鉴国内成功经验，以“群防群治”的理念来维护华商的安全利益。在克罗地亚最大的华商聚集地昆仑市场，萨格勒布警组借鉴中国公安基层治理经验，会同克警和市场管理方组织策划针对市场华商的反诈、防盗抢、消防等方面的培训，协助市场制定消防检查规范，并组织开展各商户参与的火灾抢险应急演练，组织商户进行日常巡逻和邻里守望，定期开展反诈宣防等，以“一呼百应”的“组合拳”，助力海外华人守平安、促发展。

深化中克传统友谊，创新合作模式

克罗地亚警察总局国际合作处处长佩特科维奇表示，克中警务联合巡逻深化了双边执法合作，为提升克旅游安全做出了贡献。克中警务联巡的核心目标是深化双边执法合作，为来克游客创造安全环境。在此前几次联巡中，中国警员表现“非常出色”，展现了高度的专业精神。警务联巡已成为克罗地亚一道风景线，将吸引更多中国游客的到来。

在完成各项联巡任务的同时，队员们深入走访了当地一线警务部门，拜访地方警局高层，开展了多维度的警务交流活动。萨格勒布警组走访参观了萨格勒布警局第一派出所、交通警察站、指挥中心、刑事犯罪侦查部、犯罪预防中心等一线警务实战部门，详细了解克方警种部门架构、运作模式及基础警务数据，交流中克警务模式的异同，分享中国在大数据应用、基层社会治理、防范电信网络诈骗等领域的成功经验，为双方在警务领域相互借鉴、共同提高创造了条件。

值得一提的是，此次联巡是在多国联巡背景下展开的。在开展多国联巡时，中方警员与各国同行探讨各国警务机制的异同和文化理念的差异，讲述“平安中国”建设取得的成就。

与中国警察一起在萨格勒布联巡的克罗地亚警员米斯拉夫说，虽然每年都有不同的中国警察来参加联巡，但我们总是一见如故，好像已经合作了很久。

中克执法部门自2017年签署联合巡逻备忘录以来，已成功开展4次联巡。此前共有30名中国警察来克开展联巡，为中国及各国游客提供安全保障服务。利用联巡平台，真实、全面、立体地展示了中国警察专业、敬业、自信、包容的形象，加深了与克罗地亚及欧洲其他国家警方之间的了解与互信，不断拓展联巡内涵、擦亮中克联巡品牌，为进一步深化对欧执法合作打下了扎实基础。■

（责任编辑：张敏娇）

Innovations in Sino-EU Policing Cooperation

—the Fifth China-Croatia Joint Patrol Operation

By Zhang Minjiao

In July 2024， Chinese police officers participated in their fifth joint patrol operation in Croatia， engaging in security efforts across several cities and at key airports. This joint initiative， an example of successful Sino-EU policing cooperation， offered Chinese tourists a reassuring sense of security during Croatia's peak travel season.

From July 15 to August 15， 2024， eight Chinese police officers joined their Croatian counterparts for joint patrols in Zagreb， Croatia's capital; Dubrovnik， a historic city; the coastal city of Zadar; and the Plitvice Lakes National Park. Equipped with strong English communication skills， these officers from Zhejiang， Jiangsu， Guangdong， and Hubei provinces， and the municipalities of Chongqing， Tianjin， and Shanghai brought extensive frontline policing experience to Croatia， embodying the principles of the "Peaceful China" initiative with a commitment to "precision， dedication， and excellence."During joint patrols， they assisted Chinese tourists， engaged with local Chinese communities and businesses to address security concerns， and facilitated communication between Croatian police and the local Chinese population. Additionally， they conducted anti-fraud awareness campaigns to safeguard the financial interests of Chinese compatriots abroad.

Delivering Reassurance to Chinese Tourists

Liu Hongyi， a tourist from Beijing visiting the historic Stone Gate， was surprised to see Chinese police officers patrolling the streets of Zagreb. She shared in an interview that it was her first time traveling to Croatia and the sight of Chinese officers in a foreign city exuded a sense of geniality and family bond. Her son， Huang Qihang， expressed similar excitement， saying that it was reassuring to see Chinese officers overseas and he was proud to have the support of his homeland.

Zhang Yuan and Song Ruofang， tourists from Guangdong， were also delighted to spot officers from their home province patrolling near Zagreb's Parliament Building.As first-time visitors unfamiliar with the city， they felt a strong sense of security seeing familiar faces in a foreign land. They revealed their plans to visit Plitvice Lakes National Park and the historic city of Dubrovnik. They felt reassured when they learned that Chinese officers would also be present in their next destinations.

Xu Yonggang and his wife， Jiang Lilin， from Hong Kong， were also visiting Croatia for the first time with their two daughters. Xu admitted his safety concerns due to reported security issues in some European countries. However， the Chinese police patrolling in Zagreb quickly alleviated his worries. Captivated by Croatia's stunning scenery， he wholeheartedly recommended it as a travel destination to friends and relatives. Jiang echoed his sentiments， saying， "The presence of Chinese police officers in Croatia makes us feel very safe and reassured."

During joint patrols， the eight Chinese officers proactively adjusted their coverage areas and schedules to maximize visibility and effectiveness. In Zagreb， the team worked with Croatian police to add patrol points at key transit hubs， such as train and bus stations， increasing police presence in major tourist spots and crowded areas. The Dubrovnik team introduced night patrols to address the high number of evening visitors and enhance patrol efficiency. In Zadar and the Plitvice Lakes area， the Chinese officers distributed brochures titled Overseas Guide for Preventing Telecom and Online Fraud， offered practical advice on theft and fraud prevention， and provided safety tips and travel guidance to Chinese tourists.

Despite the intense summer heat， the Chinese officers walked nearly 10 kilometers a day， assisting over 600 Chinese tourists and distributing more than 300 anti-fraud brochures. Their dedication earned wide recognition from their Croatian counterparts， local Chinese residents， and Chinese tourists.

During joint patrols， the officers fully embraced the concept of "proactive policing" and provided both online and offline services to Chinese tourists， creating a seamless service loop. The joint patrol teams in Zadar and the Plitvice Lakes region worked together， using WeChat to communicate and resolve issues faced by Chinese tourists. In response to the increased number of Chinese tourists arriving at Dubrovnik Airport during the summer peak season， the Dubrovnik team established regular patrols at the airport during peak hours. They assisted with maintaining order at entry points and helped Chinese citizens navigate the immigration process by offering guidance and support. This not only streamlined the entry process for Chinese tourists but also facilitated efficient immigration management for Croatian authorities.

To address the frequent cases of theft and loss of property involving Chinese tourists， the joint patrol teams took active steps to assist the victims. Besides accompanying them through the case registration process， the officers collaborated with their Croatian counterparts to conduct video reviews and on-site investigations. Their efforts led to the recovery of items such as laptops， drones， smartphones， and earrings， valued at around 6，300 euros， showing Chinese tourists that their motherland is always their rock. Addressing common issues like shopping and car rental disputes often faced by Chinese tourists， the patrol teams intervened early to prevent escalation. They facilitated discussions between all parties involved to find resolutions and worked with the Croatian police to implement measures to standardize the handling of such disputes.

Safeguarding the Interests of Overseas Chinese

During this joint mission， the Chinese police team proactively engaged with overseas Chinese communities and Chinese-funded enterprises to understand their security needs， acting as a bridge between the Croatian police and Chinese businesses and residents. Officers visited key locations such as the Croatian Chinese Business Association， Norinco （China North Industries Group） Headquarters， and the Kunlun Market in Zagreb. They also organized three-way forums involving Chinese business representatives， Croatian police， and Chinese officers to address issues significant to the Chinese business community， including delays in residence visa processing and frequent theft incidents targeting Chinese-owned stores.Additionally， the team arranged discussions for Croatian police to clarify laws and regulations affecting Chinese businesses， such as work visa processing and vehicle access approvals. This helped businesses better understand local legal requirements and reduce operational risks in Croatia. Drawing on China's successful "community-based defense and governance" model， the team worked to protect the interests of Chinese businesses.At Kunlun Market， the largest Chinese business hub in Croatia， the Zagreb team collaborated with Croatian police and market management to organize specialized training sessions on anti-fraud， theft prevention， and fire safety for local Chinese businesses. They helped establish fire inspection protocols and conducted drills to prepare for potential emergencies. Business owners were also encouraged to participate in routine patrols， neighborhood watch programs， and regular anti-fraud awareness campaigns. This comprehensive approach， which was well-received by the community， has significantly contributed to the safety and development of the Chinese community abroad.

Deepening Friendship and Innovating Cooperation

Mr. Petković， Director of the International Cooperation Department at the Croatian General Police Office， stated that the Sino-Croatian joint police patrols strengthened bilateral law enforcement cooperation and contributed to improved safety for tourists in Croatia. The primary objective of the initiative is to create a safe environment for visitors to Croatia. In previous joint patrols， Chinese officers have demonstrated exceptional performance and professionalism. This collaborative policing effort has become a salient landscape of Croatia， appealing to more and more Chinese tourists.

While completing their joint patrol tasks， the Chinese officers also conducted in-depth visits to local frontline police departments and senior officials to fulfill multi-dimensional police exchanges. The Zagreb team visited key operational units， such as the city's No. 1 Police Station， Traffic Police Station， Command Center， Criminal Investigation Department， and Crime Prevention Center. Through these visits， they gained detailed insights into the structure， operational model， and essential policing data of the Croatian police. The officers exchanged views on the differences between Chinese and Croatian policing models， sharing China's successful experiences in areas such as big data applications， community governance， and telecom fraud prevention. These exchanges helped lay the foundation for mutual learning and collaboration to improve both sides' policing practices.

Notably， this joint patrol mission was carried out within the context of a multi-nation initiative. During the patrols with officers from various countries， Chinese police officers exchanged ideas on the similarities and differences in policing systems and cultural philosophies. They also shared China's achievements in the Peaceful China Initiative.

Officer Mislav， a Croatian police officer in the Zagreb joint patrol team， remarked that although different Chinese officers participate in the patrols each year， they always felt like long-time partners — as if they had been working together for years.

Since the signing of the Memorandum on Joint Patrol between China and Croatia in 2017， the two countries have witnessed four joint operations， involving 30 Chinese officers who provided security services to tourists from China and other countries. Through these patrols， the Chinese officers have showcased their professionalism， dedication， confidence， and inclusiveness， deepening mutual understanding and trust between them and Croatian police as well as other European law enforcement forces. The joint patrols，expanded in scope， have enhanced the Sino-Croatian cooperation brand and paved the way for further strengthened law enforcement collaboration across Europe.■

（Translated by Chen Xiaoying， School of Foreign Languages，Beijing Forestry University）