“铁姑娘”乘警队

南昌铁路公安局厦门公安处乘警支队“铁姑娘”女子乘警队，组建于2020年，是一支由9名“90后”“00后”女乘警组成的青年队伍。她们的人数不足支队的十分之一，值乘足迹却遍布大江南北，闽南地区女性特有的坚韧在她们的身上展现得淋漓尽致。“铁姑娘”一词，更不是她们自诩的，而是旅客群众对她们的由衷赞叹和高度认可。

“铁姑娘”乘警队成立4年来，累计调解旅客纠纷600余起，提供法律援助200余次，帮助旅客找回失物2451余件，挽回经济损失近400万元，荣获公安部直属机关巾帼文明岗等荣誉称号10余次。

“铁姑娘”，有方法

作为“90后”优秀代表，郑薇薇是这支队伍里的“领头雁”，也是她们的知心大姐姐。入警13年来，先后值乘过普速、动车、绿巨人及高铁等多种车型，乘警工作经验丰富，先后荣获个人三等功1次，个人嘉奖8次，曾获评福建省青年五四奖章及全国铁道团委优秀共青团干部。

身为“大家长”的她，工作身先士卒，关心姐妹生活，深受大家爱戴，带领队员们从零开始，向老师傅学习警务技能和工作方法。有了“领头薇”，队员们干得更起劲了。通过细致观察旅客乘车习惯，队员们自创“防盗咯”不干胶贴纸，上面印着乘警报警电话、防盗顺口溜和警徽，在巡逻时发现有旅客“忘我”睡觉，就把“防盗咯”贴在其随身行李上，提醒他时刻关注随身财物。随着工作的推进，她又带领着队员们推出了“防盗咯”升级版，尺寸更大、效果更醒目，还贴心印着警徽、乘警报警电话和防盗顺口溜，并有中英文双语标注。

防盗贴纸因外观精美、内容实用且带给旅客满满的安全感，深受旅客群众的喜爱，甚至有旅客主动想要贴纸留作“打卡”纪念。

列车上发生物品丢失、行李错拿等情况时有发生，为提前做好警示教育，郑薇薇自学拍摄剪辑，制作“薇提醒”短视频在动车上滚动播放，既有效警醒不法人员，让他们迷途知返、悬崖勒马，也大大提高了旅客的安全意识。这一做法被学习强国、新华社等各大媒体采用，播放量高达200多万次。队员们迅速领会这一方法要义，将“薇提醒”音频带到各自车上，在发车后、巡逻时、到站前循环播放，效果明显。现在，整个支队都在向她们学习，“薇提醒”音频已经“占领”支队值乘列车，“用过的都说好”。

“铁姑娘”，本领强

她们最骄傲的是实战射击好、擒拿格斗强。她们不比容颜、身材，却比打靶谁环数多、跑障碍谁速度快。张世吉是铁路公安系统中实战练兵“霸王花”，在体能、射击等多个项目取得过优异成绩。

她不只是这群“铁姑娘”的练兵小教官，更是公安局、处里特聘的警务实战教官，多次代表公安局、处参加实战比武，荣获部局手枪射击全国第六名、枪支分解第五名的好成绩，曾在公安局警务技能比武中荣获公开课第一、战术对抗第一的好成绩。

成功的背后是她对自我的严格要求。为了达到更好的成绩，她常常一个人反复练习动作、突破体能极限，即使累到虚脱也仍咬牙坚持。“铁姑娘”们一次次被鼓舞着，工作中更加团结奋进。

有这样的“战术吉”做榜样，队员们以小博大、以弱取胜的案例不胜枚举，刘玮玲、王至慧都曾在单警值乘中，机智制伏过身材魁梧、撒泼狡猾的违法人员。她们用实际行动赢得了认可，护航着列车安全！

“铁姑娘”，更贴心

高铁动车奔驰在广袤的祖国大地上，“铁姑娘”载着旅客回到家乡，细致的宣传、真诚的帮助、无微不至的关怀让所有乘客竖起大拇指：“不愧是闽南女乘警，温柔贴心！”

“姐妹花”陈婧玙和刘丹敏成为鹭港列车的“守护者”，经过了警察礼仪、案件办理、矛盾调处、服务旅客等项目的冲刺培训，还专门学习了英语、粤语、闽南语等，不论是业务能力，还是形象素质，她们都是“顶呱呱”的。

2004年年初，正在出乘准备的陈婧玙，突然接到了在厦门开卤味店的李阿婆的电话.阿婆开口就问：“闺女，你今天是不是去深圳啊？我店铺走不开，给小孙子买了票，你帮我带他回老家吧，孩子可淘，你费心看着点……”

“好嘞，没问题！”陈婧玙一口应下。

原来，李阿婆是深圳人，经常坐G3003往返厦门和深圳。有一次，李阿婆在车上丢了行李箱，还是陈婧玙帮忙一路寻找，最终完璧归赵。李阿婆喜不自胜，逐渐与陈婧玙还有其他的“铁姑娘”们相熟了。

第二天，值乘G3004的刘丹敏也接到了李阿婆的电话，还没等阿婆张口，她就说：“我一定把您孙子安全带回来，阿婆放心啦！”

4年来，队员们帮助旅客的小事数不胜数，与沿线常来常往的旅客结下了深厚感情。即使值乘任务再重、再辛苦，她们也一直坚守岗位。这其中还有一个原因——她们已经连续四年开展“守护候鸟”行动，护送独自乘车的儿童回家。李阿婆的小孙子是她们今年护送的第一个小朋友。正是这份鱼水情，旅客才放心把孩子托付给她们照看！

与此同时，队员魏晨的列车上还找到了一名离家出走的初中小女孩。她的亲切耐心打开了女孩心扉，女孩同意第二天跟自己值乘的列车回家。女孩母亲得知消息后激动地说：“感谢！感谢！”

“铁姑娘”，很团结

“传帮带”是这支队伍的优良传统。面对新加入的队员林嘉瑜和王娜萍，老队员们倾力相授，更是放话：“别怕晚，只要你们值乘遇困难，我们电话随时接通！”

为了消除新队员刚入门的不适，“领头薇”第一时间同两人谈心谈话，充分挖掘兴趣特长，制定“发展蓝图”；“战术吉”常带着两人锻炼体能、技能，消除本领恐慌；其他队员更是常牺牲休息时间上车与她们一同值乘，面对面、手把手传授值乘经验。

2024年3月，在值乘D2339过程中，正在车厢巡视的乘警王娜萍接到旅客刘先生报警求助，称其黑色行李箱就放在座椅最后一排却找不到了。当时临近到站，旅客纷纷起身准备下车，她急忙仔细寻找后，仍一无所获。时间紧、任务重，面对旅客充满期冀的求助眼神，她迫使自己静下心来。回想起之前她也遇到了黑色双肩包遗失的情况，恰逢“大姐姐”魏晨加岗护乘，告诉她：“越是着急越要冷静，先好好排查一下周围有没有颜色相近的双肩包。”她立即再次仔细查看附近，发现后方大件行李处有一无人认领的黑色行李箱放在靠里位置，经过与旅客核对确认，虽外形相似却不是所遗失的行李箱。经过对箱内物品信息整理与指挥室的信息核对，发现系属旅客错拿行李箱，后通过电话沟通，成功帮助两位旅客换回双方错拿的行李箱。

这只是一件很小的事情，但却反映着它的大作用。同年3月，新队员林嘉瑜参加一季度全局实战抽考时，取得了理论成绩第一的好成绩。正是有队员们的团结，“铁姑娘”乘警队才能代代传承，做得越来越好！

“铁姑娘”队员是生活中的母亲、妻子、女儿，更是乘警工作“半边天”，她们继承发扬厦铁公安团结奋斗、善拼敢赢的精神特质，彰显新时代铁路女警的坚韧和顽强作风，在奔驰的列车里奏响了一曲曲奋斗乐章，点亮万家团聚的灯火。

【作者简介】林嘉瑜，24岁，中共党员，毕业于铁道警察学院，系厦门乘警支队一级警员。入警以来，热衷新闻宣传工作，在日常工作之余潜心撰稿，以期定格住这些温暖瞬间，让旅客群众感受到铁警温度。

（责任编辑：古静）

The “Iron Women” Railway Police Team

Written by Lin Jiayu

Correspondence by Zhang Chengxian

The "Iron Women" Railway Police Team， part of the Xiamen Railway Police Department， was established in 2020 by the Nanchang Railway Public Security Bureau. Though they make up less than 10% of the entire detachment， these nine female officers born in the 1990s and 2000s， have delivered dedicated service nationwide， embodying the resilience of women from the southern part of Fujian province （known as Minnan）. The nickname "Iron Women" is a worthy one bestowed by railway passengers.

Four years into service， the team has resolved over 600 passenger disputes， provided legal assistance to more than 200 individuals， recovered 2，451 lost items for passengers， and prevented damages totaling 4 million yuan. They have garnered over 10 honors， including the prestigious "Model Female Police Team" designation awarded by the country's Ministry of Public Security.

An Ingenious Team

Team leader Zheng Weiwei， born in the 1990s， serves as a compassionate elder sister to her colleagues. With 13 years of experience as a railway officer， Zheng has worked on various types of railways， including regular passenger trains and high-speed rail. Her sincere dedication has earned her numerous accolades， including a Third-class Citation， eight individual commendations， the esteemed May Fourth Youth Medal from Fujian province， and the title of "Role Model for Communist Youth League Officials."

Team leader Zheng cares for her younger colleagues， consistently leads by example， and is beloved by all. Zheng guided the team from scratch ，helping them learn valuable lessons from seasoned police officers and refine their policing skills. With Zheng at the helm， every team member felt motivated. They devised warning stickers adorned with "Beware of Theft" ，the police hotline number， and a police emblem. Whenever they noticed a sleeping passenger during their patrols， they would leave a sticker on their belongings as are minder. Over time， the team improved the warning stickers， making them larger and adding English text.

The stickers， with their delicate design and deterrent effect， have instilled such a strong sense of security among all passengers that some request the stickers to keep as souvenirs.

To address occasional incidents of theft or mistaken belongings， Zheng used her filming and editing skills to create a series of short videos titled "Reminders from Officer Zheng" .They are played on the trains' mounted screens to deter potential thieves heighten passengers' security awareness. The initiative was cited by the Xuexi.cn platform， Xinhua News Agency， and other major media outlets， amassing over 2 million views. Other team members quickly followed suit. Currently， the audio version of the "Reminders" has been adopted by the entire railway police detachment and received popular acclaim.

A Competent Team

To their pride， they are all sharpshooters and tough fighters. They prioritize fighting capabilities over appearance， focusing on accurate shooting and swiftly overcoming obstacles. Zhang Shiji， a renowned amazon in the railway police， excels in shooting and physical fitness.

As both the training coach for the "Iron Women" team and a military instructor for the public security station and relevant departments， Zhang has represented her organization in numerous contests， achieving remarkable results. She secured sixth place in shooting and fifth in firearm disassembly at the Ministry of Public Security competitions， and won first prize in both the class-demonstration and tactical confrontation events at the bureau's policing skills tournament.

Her success is driven by rigorous self-discipline. To achieve excellence， she practices relentlessly， pushing her physical limits to the point of exhaustion. Inspired by her stamina， the rest of the team has been working even harder to improve their performance.

Following Zhang's example， the team has collectively achieved numerous triumphs against the odds. While patrolling， Liu Weiling and Wang Zhihui have each overpowered formidable， strong criminals. Their dedication has ensured the safety of all passengers.

A Thoughtful Team

On the high-speed across China， the "Iron Women" diligently ensure passengers' safe journeys with their kind reminders， timely assistance， and sincere care. All passengers appreciate their dedication. Some remark： "Thoughtful and compassionate， they are amazing women officers from southern Fujian province."

After an intensive training session on policing etiquette， case handling， dispute resolution， and passenger service， Chen Jingyu and Liu Danmin， the guardian angels of the Lugang railway line， took the initiative to learn English， Cantonese， and Hokkien. They have emerged as shining examples ofrailway police officers.

At the beginning of 2004， just before going on duty one day， Chen Jingyu received a phone call from Mrs. Li， a store owner in Xiamen selling stewedfoods：， "Jingyu， are you leaving for Shenzhen today？ My little grandson needs to go back to our hometown， but I'm too busy with the store to take him myself. Would you please keep an eye on him during the journey？ He's quite a handful."

"No problem，" replied Chen without a moment's hesitation.

Mrs. Li， born in Shenzhen， is a regular passenger on the G3003 railway line between the two cities. Once， when she lost her luggage onboard，Chen Jingyu helped her recover it. Grateful to the officer， Mrs. Li became familiar with Chen and the rest of the "Iron Women".

The next day， Liu Danmin， another officer on G3004， immediately understood Mrs. Li's request when she answered her call. She promised， "Don't worry！ I will make sure to bring your grandson back safely."

Over the past four years， the female railway police team has assisted numerous passengers， forging bonds of friendship with many regular travelers. These women are undaunted no matter how demanding the task. For the fourth consecutive year， they have launched the "Child Escort" campaigntoensure the safety of children traveling alone. Mrs. Li's grandson is the first child entrusted to their care this year. How well-trusted they are！

In another case， Officer Wei Chen encountered a middle school girl who had run away from home. Through patience and sincerity， Wei gained the girl's trust， and she agreed to return home the next day. Upon hearing the news， the girl's emotional mother expressed her gratitude many times.

A Cohesive Team

The team boasts a strong tradition of mentoring. The experienced officers spared no effort in helping rookies Lin Jiayu and Wang Naping， assuring them， "Call us whenever necessary. We will help， no matter how late it is."

To help the newcomers settle in， team leader Zheng Weiwei made a point of talking with them early on and encouraging them to create a career development roadmap based on their strengths. Zhang Shiji helped alleviate their anxiety by coaching them in physical fitness and combat skills. Other members guided on railway policing， even accompanying the newcomers onboard during their own off days.

In March 2024， while patrolling onboard D2339， Officer Wang Naping received a call for help from a passenger surnamed Liu， who reported his black suitcasemissing from behind the last row of seats. As the train neared its destination and passengers prepared to disembark， Wang began searching but found nothing. Seeing the passenger's anxious eyes， she forced herself to stay calm. She recalled，in a previous incident with a missing backpack， Officer Wei Chen had advised her， "The more urgent the situation， the more you need to stay calm. First， check for any similarly-colored luggage." Following this advice， she scrutinized the area for a second time and found an unclaimed black suitcase in the rear luggage section. However， it was not Liu's. After cross-referencing the suitcase contents and information from the control center， Wang determined that another passenger had mistakenly taken Liu's luggage. Through phone communication， the two passengers successfully gottheir own belongings back.

This incident， though minor， highlights the impact of the mentoring mechanism. Thanks to this support， Lin Jiayu， another new team member， achieved the highest score in the bureau's practical skills test held this March. This solidarity has undoubtedly contributed to the success of these "Iron Women".

These "Iron Women" are mothers， wives， and daughters.They are also the backbone of railway policing. Their spirit of unity and perseverance is the rock of countless passengers.

Lin Jiayu， 24， is a member of the Communist Party of China and an alumna of the Railway Police Academy. Currently a First-Class Officer in the Xiamen Railway Police Detachment， Lin has a passion fornews writing. In addition to her primary duties， she dedicates time to documenting and sharing heartwarming moments that exemplify commitment and compassion of the railway police.

（Translated by Chen Xiaoying， School of Foreign Languages， Beijing Forestry University）