钱战：在杭州营造“新家”

帅气、谦逊、随和、儒雅，这是Christian Thomasberger先生带给我们的第一印象，他递过来的名片上有一个中文名字叫“钱战”，他说自己愿意随时接受挑战。1987年，他以实习生的身份在奥地利维也纳Sacher Hotel酒店开始酒店职业生涯的挑战，随后的30年，从餐饮基层员工稳步升至管理岗位，工作足迹遍及西班牙、塞浦路斯、埃及和突尼斯等国。去年11月，钱战被任命为杭州奥克伍德国际酒店公寓的总经理，又开始了新的挑战。

营造“家”一样的感觉

他让驻杭外国人享受归属感

杭州奥克伍德国际酒店公寓是杭州顶级酒店式公寓的代表，155套服务式公寓套房，每一处装饰，每一个细节，都独具匠心。得益于公寓里齐全的厨房设施用品和周到热情的服务，奥克伍德成了驻杭外籍高管钟情的居住选择，“服务世界500强”的广告语足以说明一切。

“与其他酒店不一样，我们的客房是家庭式的空间模式，有厨房、洗衣机、烘干机等家具用品，客人完全可以把这里当作自己的‘家”。钱战说，他希望杭州奥克伍德能给人们提供的不仅仅是一个“客人”的身份，更是可以如“主人”般在这里自如地生活、自在地社交。

随着时代的变化，奥克伍德的客户群体越来越年轻化，钱战说，为了让客人住在这里能感受到最轻松、随意的氛围，奥克伍德除了节日、生日、纪念日会给客人制造惊喜外，每个月还会为长住客举办一些业余活动，比如户外郊游、室内健体、烹饪直播课等，让住客们享受到家一般的归属感。

难忘清蒸鲈鱼和龙井虾仁

他说杭州就是自己的“新家乡”

面对挑战，身为总经理需要传达给员工的是他的正面观点，并进而带领团队积极应对，化挑战为机遇。钱战传递给我们的，也正是这样的信息。

对于在管理上如何应对全球疫情下的挑战，钱战有自己独到的见解：“中国抗击疫情的能力和机制领先于全球，这一点我觉得其他国家都应该向中国学习。在酒店业务上，相比往年，我们的国际旅客人数的确有所下降，但国内旅游市场仍然为我们提供了有效的支撑，我们的国内客人也在逐渐增多，接下来会把关注点更多地放在本地市场，包括扩展线上的业务销售模式，以此来争取得到更多的订单和长住客。”

钱战喜欢杭州，他说能在这里生活、工作，真的感到无比荣幸。闲暇的时候他喜欢从奥克伍德走上两三公里去西湖边，一来放空自己，同时也可以品尝自己在杭州最难忘的美食，比如清蒸鲈鱼和龙井虾仁。

“我很樂意把这里称为我的新家乡。”钱战说。

（作者系每日商报记者）

Christian Thomasberger Considers Hangzhou His New Home

Handsome， modesty， easygoing and elegant： this is the first impression Mr. Christian Thomasberger gives us. He is now general manager of Oakwood Residences Hangzhou. The name card he gives us indicates that his Chinese name is Qian Zhan. Zhan in Chinese refers to fight. He explains that he is willing to fight challenges.

He began to fight challenges when he started his hospitality career in 1987 as an intern at Hotel Sacher Vienna， Austria. In the following 30-plus years， he rose steadily from food and beverage department jobs to management positions in different countries such as Spain， Cyprus， Egypt and Tunisia. November 2020 saw him appointed general manager of Oakwood Residences Hangzhou. The new job gives him new challenges in a country on a different continent.

Oakwood Residences Hangzhou is a deluxe serviced-department facility. With 155 suites， each with a fully equipped kitchen and full-range services， Oakwood is the preferred residence choice for foreign executives in the capital of Zhejiang Province. The slogan “Only for the Top 500” says it all.

“Different from normal hotel rooms， our suites are family-style spaces， each with fully equipped kitchen， a washer， a dryer， and other devices and furnishings. Our guests consider the hotel their home away from home，” says Thomasberger. He hopes that Oakwood Residences Hangzhou is more than a space for guests and that they can consider themselves hosts enjoying living and socializing here most comfortably and freely.

As time changes， Oakwood Residences Hangzhou now sees an increasingly younger clientele. In order to make residents feel most relaxed and happy so that they can feel like living at home， Oakwood Residences not only celebrates festivals， birthdays and anniversaries， but also holds leisure-centered activities for long-stay residents on monthly basis， such as outings， sessions at the fitness center， hands-on cooking classes and so on.

In face of challenges， the general manager communicates most positively with his employees at Oakwood Residences Hangzhou and leads his team to address challenges creatively and turn challenges into opportunities.

In addressing the challenges of the global pandemic， Thomasberger shares his insights with us： “China leads the world in its ability and mechanism to battle the pandemic. I believe all the countries should learn from China. In terms of business， the number of international tourists at our hotel has decreased in comparison with the numbers of past years， but the domestic tourism market has helped us a great deal. We will focus more intensely on the local market and intensify the online sales effort so as to have more bookings and long-stay guests.”

Thomasberger enjoys living in Hangzhou. He says that he is truly honored to live and work in the city. When he has time， he likes to walk for two or three kilometers to the West Lake to unwind himself and have a spree on most memorable dishes of Hangzhou cuisine such as steamed perch and stir-fried shelled shrimp with Longjing Tea leaves.

“I am happy to call Hangzhou my new home，” confirms Thomasberger.