大阪：关西的味道

大阪：关西的味道

Host: Quan Sibin, Vice General Manager of China Southern Airlines Japan Branch & Osaka Off i ce

Experience abroad:15 years

MUST-SEE OSAKA ATTRACTIONS IN HIS EYES

A. Tourist sites and experiences:Experience the culture in Kansai, visit the Osaka Castle, and shop in Osaka conveniently and affordably

B. Best seasons: enjoy Cherry blossom appreciation in mid April. Culture tours launched by foreign consulates in November

C. One sentence to summarise what the people from Osaka know about Guangzhou:Similar to Japan's belief that great Japanese food is found in Osaka, the best Chinese cuisine can be found in Guangzhou.

主持人： 全思斌 南航驻日本国副总经理兼大阪办事处总经理

驻外经验： 15年

他眼中不可错过的大阪风情

A.景点及特别体验：各种美食，关西的风土人情，古老的大阪城，方便又实惠的购物体验

B.最佳旅游季节及重大活动:4月中旬可以在照前公园赏樱，每年11月会有领事馆组织的各国文化巡游

C.大阪人对广州的认识（一句话）：日本有“食在大阪”，中国有“食在广州”。

Q1: What special attention should be paid when serving Japanese passengers?

Quan: Most importantly, be detailed-oriented and keep smiling. In Japan, the service industry is extremely advanced, which raises the bar for us in terms of our quality of service and professionalism. It is also important to provide services in the local language. There's a crew of Japanese fl ight attendants, and China Southern's service hotline “95539” can also provide Japanese language services.

Q2: How does China Southern stand out among all other airlines in Osaka?

Quan: China Southern has strategically placed services between Osaka and 11 cities in China, together with many other fl ying points. Passengers can fl y to the south, north, central, northwest and southeast of China. Osaka Kansai Airport is provides more schedule availability than even Tokyo.

Q3: Do you have any suggestions or reminders for passengers who are flying to Japanese airports for the first time?

Quan: Airports in Japan are scientif i cally designed with clearly-stated signs, eff i cient procedures, and well equipped with all kinds of facilities. Signsand radio services are provided in four different languages, Chinese, Japanese, Korean, and English. Travellers are advised to listen closely to the radio or read the signs carefully.

Q4: What are the other ways of getting around Osaka and other cities in Japan?

A: Public transport is highly developed and eff i cient . Travellers can select among plane, Shinkansen, JR, and tourist buses to get around. There's also a way of transport very popular among young travellers, the Night Bus, which allows visitors to save time and money by departing during the evening and arriving in the morning.

FIGURES AND RANKING

数字和排名

2.8 million

Number of Japanese travellers who visited China in 2015

Shanghai, Beijing, and Guangzhou.

Top 3 Chinese destinations of Japanese travellers

Tokyo, Osaka, Kyoto and Nara.

Most popular Japan tourist destinations

（Data provided by Japan Tourism Statistics Bureau）

Q1：服务日本客人有什么特别需要注意的地方？

全：最主要的要求是细心和微笑。日本是个本身服务水平非常高的国家，因而他们对服务的要求、专业的需求也会更高。另外，能提供当地语言的服务也非常重要。我们有日籍空姐，95539客户服务中心也专门开通了日语服务。

Q2：相比其他公司，南航在大阪有哪些优势？

全：从大阪出发的航班，可以飞达11个中国城市，覆盖面最广，航点分布最广，中国的南部、北部、中部、西北、东南都可以抵达。这也跟大阪开放的关西机场有关，相对于东京来说，它提供的时刻资源更丰富。

Q3: 对于第一次航空出行到达日本机场的游客，有什么建议和提醒？

全：日本的机场设施齐全，指示清晰，流程科学，使用非常简单。每个设施、步骤基本都有中、日、韩、英四种语言标识或者广播，旅客留意听广播或者看清楚指示牌就可以了。

Q4： 从大阪，旅客要去日本其他城市，有哪些便捷的方式？

全：日本国内的公共交通非常方便，可以选择飞机、新干线、JR线、旅游大巴等。在年轻人当中，还流行一种夜间巴士，可以晚上出发，白天到达，省时间，也省住宿费用。

China Southern Airlines Osaka Off i ce

南航在大阪

1. Time of Establishment成立时间:August,1995

2. Contact Info联系方式：06-6448-6655

3. Airport Info：Counter H, departure hall, 4/F, Kansai Airport

4. Type of aircraft：A321/A320/A319/B738

Flight Information(Local Time)：

In addition, there are 10 more flight routes from Osaka to Shanghai, Dalian, Shenyang, Sanya 、Xiamen、Guiyang、Changsha、Fuzhou, Zhengzhou and Changchun. For details, please see www.csair.com

OSAKA: WARMTH IN KANSAI

Text by Brooke&Wang Dan TranslText by Yan Junling&Wangdan
Translation by Zheng Ying Photos by CFPation by Zheng Ying Photos by CFP